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Columns

January 17, 2014

NASH: Different kind of hotel

— Because of circumstances beyond my control over the last eight nights, my wife and I have had to stay at the worst hotel ever. If I knew that we were going to have to stay here this long I would have looked up the reviews online to make sure this was a quality hotel. When we got here there was a chance we would have to be here for a couple of weeks, but it looks like they will kick us out after about 10 days.

I just figured that since it was so big and the parking lot was always so packed with people it must be a great place to stay. They have expanded several times over the years and are nearly twice as big as they once were. I have had friends and family stay here before and hadn’t heard too many complaints. Sometimes they don’t feel real good when they get here and are always better when they get to leave.

Let’s start with the food. My wife is delivered complimentary food for every meal but I am left out. I have to fend for myself, but family and friends have offered to bring me dinner most of the time. There is a row of vending machines on our floor that I have frequented and there is a restaurant on the first floor. They also have a Starbucks downstairs but I am not much of a coffee drinker. I do enjoy a nice hot chocolate but not for $4.

The wait staff is prompt with her meals and are always very friendly. The food is a little bland here but it isn’t too bad. The head maitre d’ has recommended a low sodium meal for my wife. Every morning she comes in and checks on my wife and makes sure her stay has been comfortable. I haven’t quite figured out the dress code here; sometimes she is wearing a nice suit, other times she is in a lab coat and sometimes she is just wearing scrubs.

The staff is friendly and courteous but they just burst in the room at all hours of the night and day. They usually knock but sometimes they just come right in. They poke and prod on my wife and ask her how she is feeling. Most of the time they ignore me and let me sleep, but if I am awake they’ll ask if they can bring me something.

 I noticed when we got here they didn’t give us any pass cards or keys for our room and I haven’t figured out just how to lock the doors yet.

They do ask if we need anything and have been good to bring my wife complimentary water and cups of ice all the time. If she has a headache or discomfort they do ask if they can bring her something for that. I guess they just have the concierge run over to that Walgreens I can see just outside the window.

The cleaning crew is very thorough but again they just barge in at different times of the day and clean the place without us even leaving. They come in every day and wipe everything down., sweep and mop the floors and throw out all of the trash. They pack up all of the dirty towels and linens and switch everything out. It gets a little bit awkward when they change the bed linens with my wife still sleeping in it.

Now that I think about, there is only one bed in this room and it is a single. I let my wife sleep in it because she hasn’t been feeling too well. The  service staff has offered me a cot to sleep on but I just sleep on the fold out chair, the cot just takes up too much room. Her bed is one of those beds that the head moves up and down so she can sit up if she needs to.

The television is small and is mounted on the wall. The remote control, which doubles as the television’s speaker, is connected to a wire on my wife’s bed. You would think they would have some wireless technology with such high tech rooms with computer monitors and all the gadgets.

Since this hotel is just about a mile from our home I get to leave every once in a while, but my wife has to stay. I go home and feed and water the animals and bring in the mail. My wife doesn’t really like it when I leave so I hurry back as soon as I can.  

Our time is almost up at this “hotel” and we will get to go home soon. We will get to take a couple of small but special packages home with us. I think it will be awhile before we have to stay here again, but who knows there may be an emergency or even an accident.

 I would like to thank the staff for their help and service during our stay at the Floyd Memorial Hospital and Health Services. I know that work like this can be thankless sometimes. The hours are long and it takes you away from your family, nights weekends and even every holiday. I appreciate all you have done for me and my family and wish every one the best.  

— Matthew Nash's stay at the worst hotel in New Albany is nearly over. He’s just worried about paying the bill. He can be reached at dmatthewnash@gmail.com

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