News and Tribune


March 22, 2013

NASH: A couple of quiet days


 I piddled around the house for the next few hours checking periodically to see if the television signal had been restored. Leaving to make my doctor’s appointment, there was still no signal. I was convinced that by the time I returned home, after a few morning errands, the problem would have fixed itself. I returned home around noon disappointed.

I decided to see if I could accelerate the process by contacting the provider directly to make them aware of the problem. The blue screen with the troubleshooting steps listed a web site to contact if the steps didn’t work, of course ironically my computer didn’t work without the Internet. I was able to log on using my telephone.

Logging on, I was quickly to the page I needed to be, but unable to access any further because I didn’t have the proper sign-on or password. My wife was traveling in Baltimore on business and I was stuck. After several hours of back and forth I finally was able to get through to a human being on the phone.

The third step on the troubleshooting blue screen that had been on my screen all day read, “Turn off the power by unplugging the unit and wait 10 seconds.” When you log on to the website it tells you to “Turn off the power by unplugging the unit and wait 10 seconds.”  When you get the phone number to try to get tech support on the phone the automated troubleshooter advises to “Turn off the power by unplugging the unit and wait 10 seconds.” After several minutes of navigating the automated maze I was able to talk to someone who had the helpful advice of asking me to “Turn off the power by unplugging the unit and wait 10 seconds.”

After it was decided that we couldn’t fix the problem over the phone, it was decided to schedule service the next day between 8 a.m. to 12 p.m. or 12 to 4 p.m.  When I explained that I couldn’t be home until around three the next afternoon he said he would put it in for 2 to 4 p.m.  I gave them my phone number to call in case there were issues.  

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