News and Tribune

Floyd County

July 24, 2013

Hospital patient information compromised

Clark Memorial Hospital says vendor has fixed processing error

JEFFERSONVILLE — Clark Memorial Hospital officials have learned that certain basic protected health information of more than 1,000 hospital patients was inadvertently disclosed as the result of a vendor error.

Due to a processing error by Mail Louisville, Inc., a third party, the billing statements for 1,093 patients was sent to the wrong name and address on or about July 15. For each of the affected patients, the billing statement was sent to another one of those affected patients. Mail Louisville processes and mails billing statements for hospital services.

The information on the statement included each patient’s name, date(s) of service, general category of service, a randomly assigned hospital account number, amount(s) charged, amount paid by the patient’s insurance company (if any), and the amount remaining due on the account. The statement did not include detailed clinical information, such as diagnosis, social security number, date of birth or insurance account numbers.

Mail Louisville has assured Clark Memorial that it identified the cause of the issue and has fixed it, and that the error only affected statements issued on July 15.

Upon learning of the error on July 16, Clark Memorial took immediate action. The hospital started an investigation to confirm the issue, determine its scope and identify the cause. The Hospital also contacted Mail Louisville to ensure that it was aware and could take all actions necessary to prevent any additional erroneous mailings from occurring. Additionally, in light of the incident, Clark Memorial began the process of assessing its current relationship with Mail Louisville. The hospital has worked with Mail Louisville for many years without incident and trusts that it has taken, and will continue to take, the necessary steps to resolve this issue.

Clark Memorial Hospital has expressed regret that this occurred and is committed to providing quality care and protecting sensitive information. Affected patients who have a valid address on file will be notified by letter in the coming days. Also, Clark Memorial has established a call center to respond to any questions patients may have. Patients may contact the call center at 1-888-258-8943 (toll free) or 812-283-2389 (local) should they have any further questions.  

— News and Tribune

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