News and Tribune

October 8, 2013

Vectren extends call center hours in October

Month is traditionally active due to winter preparation


newsroom@newsandtribune.com

> SOUTHERN INDIANA — In preparation for the upcoming heating season, Vectren Energy Delivery (Vectren) is extending its call center support hours for the month of October.

October is traditionally an active month for natural gas customers who are preparing for colder temperatures by reconnecting gas service or inquiring about energy assistance programs. Currently, customers can call 1-800-227-1376 and speak to a customer service specialist Monday through Friday, from 7 a.m. to 7 p.m. In addition to the regular service hours, customer service specialists will be available Saturdays in October from 8 a.m. until noon. This year, customers also have the option of utilizing live web chat for customer service assistance.

“It is important to increase our flexibility during this busy season,” said Doug Petitt, Vectren’s vice president of information technology and customer service. “As we prepare to enter the heating season, we often see higher than normal call volumes during regular business hours and are offering the seasonal Saturday hours as a benefit to our customers.”

Additionally, income-qualified Indiana customers are encouraged to call 1-800-872-0371 to locate their nearest community action agency and apply for financial assistance through the state’s Energy Assistance Program (EAP). To qualify, the customer’s gross household income must be at or below 150 percent of the federal poverty level, which would be about $35,000 for a family of four. All eligible natural gas customers who enroll in the state’s EAP through local community action agencies will automatically be enrolled in the Universal Service Program, (USP) which provides additional gas bill reductions from December through May.

Customers are also encouraged to apply for all residential weatherization programs. Customers who are at or below 200 percent of the federal poverty guidelines, which would be about $47,000 for a family of four, may qualify for these weatherization programs. Community action agencies will begin taking applications for all energy assistance programs on Nov. 1. Energizing Indiana also has an income-qualified weatherization program for those at or below 200 percent of the federal poverty guidelines. Contact Energizing Indiana at 1-888-446-7750 or visit www.energizingindiana.com to apply or learn more.

For more information or to access Vectren’s self-service options, including billing and payment options, rebates on energy efficient appliances, energy conservation tips and account information, visit www.vectren.com.