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June 24, 2013

Officials raise concerns over ambulance service

Gahan backs Rural/Metro; Floyd Memorial says issues can be resolved



He added that more EKG’s will be administered, but also that he has no complaints with how Rural/Metro has performed to date. 

Prior to the privatization of the service, Juliot said he received at least one phone call per week from a patient complaining about the treatment or service they received. 

“Since the program took over in October, I have yet to field one phone call or complaint,” Juliot said. 

Most of the public doesn’t realize there’s even been a switch since Rural Metro employees wear NAFD uniforms and primarily operate ambulances marked with city logos, he continued. 

“We went with what we felt was the best service to the citizens of New Albany, and I feel they’re getting a better service than what the fire department could provide at the time,” Juliot said. 

Though the administration could have likely proceeded with privatizing the service anyway, the New Albany fire union did approve the move in a vote by its members. 

The Medical Executive Committee — a board that represents about 500 physicians at Floyd Memorial — and Eichenberger sent the administration a letter requesting a meeting with Gahan in April. 

Juliot and City Attorney Stan Robison eventually met with some hospital officials, including Eichenberger, this month. 

Harris said Gahan refused to meet with him prior to switching the ambulance service, and added that he should have at least talked with Eichenberger and the other hospital officials about the issues that have been presented. 

“It’s disconcerting to me that the mayor is unwilling to interact with the physicians who have the knowledge of the problems here,” Harris said. 

But Juliot said he felt some of the allegations against Rural/Metro were false. The issues that were unveiled in Clark County aren’t related to the service in Floyd County, Juliot added. 

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