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June 24, 2013

Officials raise concerns over ambulance service

Gahan backs Rural/Metro; Floyd Memorial says issues can be resolved

(Continued)

NEW ALBANY —

He said that Floyd Memorial has been encouraged to provide a medical director for Rural/Metro to oversee the protocols and treatment administered if they feel there are any problems.  

Harris conceded there’s no apparent will by the administration or leadership of the NAFD to return the service to the fire department, which he said was a well-run operation. 

Gahan said that based on his conversations with Juliot and Rural Metro, the company is “striving to improve the services any way they can.” 

“They’re committed to providing the absolute best possible care and service,” Gahan said. 

Floyd Memorial desires a “good, collaborative working relationship” with the city, and the issues that have been cited by the hospital aren’t catastrophic, Eichenberger said. 

“I don’t think it’s anything that’s not resolvable,” he said. “As long as the problems are getting resolved, we’re going to be happy.” 

The News and Tribune attempted to contact multiple Rural/Metro representatives for comment for this story. As of press time, messages hadn’t been returned or the officials contacted said they couldn’t speak to the media. 

One representative at Rural/Metro said she hadn’t been informed of any complaints regarding the company’s New Albany service, but referred questions to another official with the company. 

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