News and Tribune

Education/Schools

March 17, 2014

Data breach cost IU more than $80,000

Officials say no sign that personal information was compromised

BLOOMINGTON — A data breach at Indiana University, which exposed personal information of 146,000 students and recent graduates, has cost the university more than $80,000 and 700 personnel hours so far.

As the investigation comes to a close, there is no evidence that anyone’s information has been compromised or used, said university spokesman Mark Land.

Land said a call center, set up to answer questions about the data breach, has received about 930 calls so far, and about half were on the first day. A closing date for the center has yet to be set. The call center number is 1-866-254-1484.

“The call center is still open at least through the end of next week,” he said Friday.

At the end of February, IU reported that data such as names, addresses and Social Security numbers of students and recent graduates who attended the university on any campus from 2011 to 2014 was unsecured for more than 11 months because an authentication point was not working correctly.

IU officials said then and continue to believe that no outside person had accessed the encrypted data.  The information was immediately secured, and officials are looking at all processes to make sure that it doesn’t happen again, Land said.

He said three “web crawlers” or data-mining applications had accessed the data. The crawlers were one for Google, one for a search engine that no longer exists and one for Baidu, a Chinese search engine, he said.

Land said Google has since cleared the information and regardless, the information was encrypted so it would not be easily read.

All students and alumni involved were notified, via email primarily, Land said. He said about 6,200 people didn’t have emails on file with the university, so IU spent more than $6,000 to send them paper letters.

The call center was contracted by the university at $75,000, he said. Land added that most of the 700 personnel hours expended so far were not overtime, although some, especially in the first few days, probably were.

1
Text Only | Photo Reprints
Education/Schools
LOCAL MAGAZINES
Easter 2014 photos


Click on any photo to purchase it.

SPECIAL CONTENT
Twitter Updates
Follow us on twitter
Hyperlocal Search
Premier Guide
Find a business

Walking Fingers
Maps, Menus, Store hours, Coupons, and more...
Premier Guide
AP Video
Kerry: Humanitarian Cease-fire Efforts Continue Raw: Corruption Trial Begins for Former Va Gov. The Carbon Trap: US Exports Global Warming UN Security Council Calls for Gaza Cease-fire Traditional African Dishes Teach Healthy Eating 13 Struck by Lightning on Calif. Beach Baseball Hall of Famers Inducted Israel, Hamas Trade Fire Despite Truce in Gaza Italy's Nibali Set to Win First Tour De France Raw: Shipwrecked Concordia Completes Last Voyage Raw: Sea Turtle Hatchlings Emerge From Nest Raw: Massive Dust Storm Covers Phoenix 12-hour Cease-fire in Gaza Fighting Begins Raw: Bolivian Dancers Attempt to Break Record Raw: Israel, Palestine Supporters Rally in US Raw: Air Algerie Flight 5017 Wreckage Virginia Governor Tours Tornado Aftermath Judge Faces Heat Over Offer to Help Migrant Kids Kangaroo Goes Missing in Oklahoma More M17 Bodies Return, Sanctions on Russia Grow
2013 Photos of the year


Take a look at our most memorable photos from 2013.