“We are one of the fulfillment centers that supported that and we continue to grow, so we need to support that growth through expansion of this site,” Walsh said. “Obviously, being in Southern Indiana we’re at a great nexus point in the center of the country to service national support for the customer. We were one of the last of the fulfillment centers to ship for the Christmas holiday.”
He said the company tracked an item shipped in the early hours of Dec. 23 and arrived at its destination mid-afternoon on Dec. 24.
WHAT SETS IT APART
The warehouse is not the only thing on-site at Amazon’s fulfillment center.
In the facility, a mock pick and pack area is set up to train workers, and there’s also a safety “school.”
Tucked back in the corner of the building, a host of stylists and photographers are shooting pictures on-site of the new products coming into the warehouse.
Photo Manager Bibek Banseth explained that 10 to 15 photographers, along with a host of stylists, set up each item on a scale figure, then photograph them on a tabletop and then upload them to the website.
For all the efficiencies the company touts, Walsh said “we’re very focused on continuous improvement.”
Part of that improvement extends to employee involvement, holding meetings and daily walk-throughs to gage ways in which the facility can improve.
“We talk about, ‘What are the issues the associates are facing, what can we help [with], what are things we can resolve immediately? There’s really a passion to make sure we’re hearing what the associates see as opportunities and what we can do to fix them,” Walsh said.
He added along with the technology, the people are what sets the company apart.
“The folks here in Jeffersonville and the surrounding area are phenomenal,” Walsh said.