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Chatbots are one of the fastest growing communication tools for businesses. According to Startup Bonsai, 24.9% of buyers used chatbots in 2020, a 92% increase from 2019. Indeed, 67% of global consumers had customer service interactions with a chatbot in the last year.

Artificial intelligence, which was once deemed futuristic, is now becoming commonplace. This has made it possible for businesses to improve productivity in the current digital world. AI tools are perfect for businesses and organizations that are constantly searching for ways to increase work efficiency with minimal labor and expenditure.